YOUR INFORMATION

Please provide your details as follows:

  1. Your name
  2. Your company or university name (full details please)
  3. Your invoice and delivery address
  4. Your fax number and email address (we will contact you about the service)
  5. The model number
  6. The serial number
  7. Please describe the problem with the equipment
  8. Special Instruction (If any)

    Should you need to use the repair request form, please fill it in, print it out and enclose it in the package with the equipment.

Repair Request Form

* To view and print PDF files, you must have Adobe Reader installed on your computer.
You can download Adobe Reader free from the Adobe Web site below.
Get Adobe Readerhttp://www.adobe.com/products/acrobat/readstep2.html


HOW TO PACK YOUR EQUIPMENT

The best way is to use the original box for the equipment. If you do not have it anymore, please refer to the important notes below:

  1. Please avoid the exact size box for the equipment. We recommend using a box one size bigger.
  2. If there are some parts on the equipment which may move during transportation, please use some masking tape or string to fix these to avoid unnecessary damage.
  3. If you have some accessories, please attach them to the equipment or use another box.
  4. Please use a shock absorbent material for packing the equipment to avoid damage.
  5. Please note that all shipping and handling charges are your responsibility.

[Delivery Address]

NARISHIGE INTERNATIONAL LTD.

Unit 7, Willow Business Park, Willow Way, London SE26 4QP, U.K.
Telephone: +44 (0)20 8699 9696 Email: eurosales@narishige.co.uk

* Please note that for UK custom clearance reasons, please clearly write the following on your invoice and consignment notes:
"This equipment is to be returned to us after repair in the U.K."


ESTIMATED COST

The service cost will depend on the condition of your equipment. Please send your equipment to our London office. We will contact you with the relevant assessment and service cost for your equipment prior to repair.

[Example of the service cost]

Hydraulic system: approximately 150.00 Euros

* Please note that in principle, we do not sell part(s) alone singly or separately.

* Please also note that if it has been over 10 years since the equipment was manufactured, the service cost will depend upon the condition of the equipment.

* The cost of replacement parts varies approximately between 50.00 Euros and 500.00 Euros, depending on the damaged parts.


LENGTH OF REPAIR TIME

Repair time is approximately 2 - 3 weeks. However, this depends on each individual case. If you would like to know the length of repair time for your particular equipment, please contact us.

[REPAIR OF OLD MODELS]

We try to repair all Narishige equipment. However, it is difficult to repair old equipment, due to the lack of available parts. Please accept that we cannot guarantee repair for some equipment, especially that which was manufactured over 10 years ago.


REPAIR WARRANTRY

  1. Narishige International Ltd warrants these products for repaired parts and/or solved problems for six (6) months from the date of the original invoice.
  2. Narishige International Ltd warrants these products which are repaired by Narishige International Ltd.
  3. The warranty covers repaired parts and solved problem(s) only - it does not cover the whole product.

TERMS AND CONDITIONS

If you need to see more details, please find our Terms and Conditions as follows:

Terms and Conditions (PDF file)

* To view and print PDF files, you must have Adobe Reader installed on your computer.
You can download Adobe Reader free from the Adobe Web site below.
Get Adobe Readerhttp://www.adobe.com/products/acrobat/readstep2.html