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HOME >> WHERE TO BUY >> HOW TO ORDER

PURCHASES FROM US

HOW TO ORDER

1. To order any of Narishige products, please complete your official purchase order with the following information:
   1. Your Letterhead
   2. Your Contact Details
   3. VAT Number (VERY IMPORTANT)
   4. Purchase Order Number
   5. Delivery Address
   6. Invoice Address
   7. Order Details
   8. Special Instruction (If any)
   9. Your Signature
   
   If you do not have a template of an official purchase order, please find the sample and blank template as follows.

Purchase order sample (PDF file)

Purchase order form

2. Please send your official purchase order by FAX or PDF file.

   * We do NOT accept purchase orders in any other formats.
   Fax: +44 (0) 20 8 291 9678
   E-mail: eurosales@narishige.co.uk

3. After receiving your order, we will send confirmation by email or fax and may also contact you to get any additional information needed.

4. If you do not receive an order confirmation from us within 5 working days, please contact us.

   Phone: +44 (0)20 8 699 9696
   Fax: +44 (0) 20 8 291 9678
   E-mail: eurosales@narishige.co.uk

5. Should you have any other queries, please do not hesitate to contact us.

SHIPPING

Shipping and insurance costs will be charged.

1. TNT Express (for EU customers) or Interlink Express (for U.K. customers)

   We will assume responsibility for items shipped by the above couriers.
   If a customer requires alternative arrangements, we regret that we cannot accept any responsibility for delivery of items, loss, damage or otherwise.

2. Royal Mail

   Posted items should be small enough to fit into a padded bag (Max. size: A4 210mm × 297mm). If the cost of items plus delivery exceeds 250.00 Euros, we will not be able to send it by Royal Mail. Royal Mail insurance will not cover more than 250.00 Euros per item.

   * Royal Mail International Signed For: 16.00 Euros (inc. insurance) for EU customers
   * Royal Mail Special Delivery Next Day: 9.00 Euros (inc. insurance) for U.K. customers

CURRENCY

Main transaction currency: EUROS

* If you are a U.K. customer, please see our Terms and Conditions (PDF file) for more details.

PAYMENT

1. BANK TRANSFER

   Please remit the full payment of the invoice by bank transfer to our account with our bank details which is written on the bottom of the invoice.

2. CARD TRANSACTION

   You can choose to pay by credit card or debit card. The transaction currency is GBP only. We will charge an amount in GBP which is written on the bottom left of the invoice.

<Credit Card>

• We accept Visa or Mastercard
• 4% of total invoice amount is charged for all Credit Cards

<Debit Card>

• We accept Visa, Mastercard or Maestro
• 4% of total invoice amount is charged for all Debit Cards outside of UK.
• 50p per transaction if total amount is under £ 50.00 for UK Debit Card.

You need to fill out a card payment application form, and send the form by fax to +44 (0)2082919678.
* Please note that if you send the form by e-mail, we will not be held responsible if your information is leaked outside of our company.

Card Payment Application Sheet (PDF file)

3. CHEQUE

   We no longer accept cheques of any country origin. Please make payment in any one of the methods outlined above.
   

TERMS AND CONDITIONS

If you need to see more details, please find our Terms and Conditions as follows:

Terms and Conditions (PDF file)

* To view and print PDF files, you must have Adobe Reader installed on your computer.
You can download Adobe Reader free from the Adobe Web site below.
http://www.adobe.com/products/acrobat/readstep2.html

Privacy Policy

NARISHIGE INTERNATIONAL LIMITED

Unit 7, Willow Business Park, Willow Way, London SE26 4QP, U.K.

Phone: +44 (0) 20 8 699 9696
Fax: +44 (0) 20 8 291 9678
E-mail: eurosales@narishige.co.uk