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As the UK is no longer part of the EU, from January 1st 2021 all non-UK incoming/outgoing repairs will require special handling for customs purposes ...read more
Please do not send your equipment to us before reading this information
To ensure the safety, precision and performance of our products we cannot offer repair or maintenance of products manufactured over 15 years ago, from here on referred to as 'Old Models'. read more
HOME >> REPAIR SERVICE
It is important that you read and understand the following information regarding our repairs & maintenance procedures of your Narishige equipment.
This will ensure that you receive the service that you expect from us and the best service we can offer.
Please do not send us any equipment without prior notice !
This way we can advise you whether your item is repairable, if we can solve your problem remotely, or offer other guidance & support.
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To book a repair, please complete our Repair Request form above.
Send us your official PO - or complete our Purchase Order form above.
Please do not send us the Magnetic Stand of hydraulic micromanipulators.
It is very heavy, has the potential to damage your equipment in transit and increase transportation costs. We do not need it to complete the repair.
If the actual magnetic stand is damaged in some way, please contact us for advice.
When sending your equipment to us the best way is to use the original product box.
If you do not have the original box, please follow our packing guidance below:
SHIPPING TO THE UK
Send your equipment for repair & maintenance to:Narishige International Ltd.
A basic administration & handling fee of EUR 40.00 will be charged for each individual product (carrying a model no.) that is sent to us for repair.
We do not charge fixed fees for repairs.
The cost is derived directly from the work that we deem necessary to return your equipment to good working order.
Therefore costs will vary accordingly.
In most cases we can provide you with a Guide Cost for the repair of your product, which will be an approximate 'maximum cost' for a Standard repair.
An accurate Estimated Cost can be provided upon request after we receive your equipment.
We will request your acceptance of the costs in the form of a Purchase Order before starting any repair.
Return shipping costs are calculated at the time we arrange the return of repaired products (see Return Freight & Insurance). You can arrange freight collection if you do not want us to use our own shipping companies.
General turnaround time for a Standard repair is 2-3 weeks.
We will inform you of expected turnaround times when we send our Guide or Estimated Cost.
We may be able to provide a non-guaranteed Express service (5-7 days) upon your request, which will be provided free of charge at our discretion. If you have an urgent repair request please make sure to inform us as soon as possible.
We have a limited amount of equipment available to loan whilst your product is being repaired. Contact us for availability.
We require a formal Purchase Order for each individual repair job (not item) that is booked with us. Your PO should be faxed or sent as a .pdf only, should be on your institution's official letter-headed paper and must include the following details:
If you do not have an existing purchase order template please complete the provided Purchase Order Form here.
We operate two payment categories for customers: PRE-PAYMENT and NET-PAYMENT
We accept payment via bank transfers and debit/credit card. Our base currency for transactions is the EURO. For more payment information please visit PURCHASES FROM US.
In general principle, Universities, government bodies and national institutions are classed as NET-PAYMENT customers. Private companies, organisations and individuals are classed as PRE-PAYMENT. If you would like to find out more, please feel free to email us or call +44 (0)20 8699 9696
Narishige International Ltd offers you a warranty on all repaired parts and/or solved problems for six months from the date of the original repair invoice. The warranty covers repaired parts or solved problems only - it does not cover the whole product. If your product was purchased less than a year ago from Narishige International Ltd, then we may offer you a repair / replacement service free of charge under the product's sales warranty - please contact us in the first instance before sending us your equipment.
Whilst we try to support repair of all Narishige equipment, repair of some older equipment may not be possible due to the lack of available parts etc.
Please accept that we cannot guarantee ' as good as new ' repair for products which were manufactured over 10 years ago or have since been discontinued.
Please read our policy regarding servicing of equipment 15 years or older from date of manufacture
As the customer you may cancel a repair job at any time but note the following responsibilities and liabilities:
The cost of return freight & insurance will be calculated after your equipment is repaired and packed.
We will return only Narishige original product boxes.
If you wish for us to return any of the packaging in which your item was sent to us, please let us know before we receive your package.
We use the following shipping companies:
We have set out these general procedures to ensure you receive a high-level of service and communication for your repair & maintenance needs.
We are happy to receive any feedback you have on these procedures or hear any requests you may have at any time.
If you would like further clarification of any of information provided here, please contact us at email@example.com
Our general terms & conditions can be found at:
NARISHIGE INTERNATIONAL LIMITED
Unit 7, Willow Business Park, Willow Way, London SE26 4QP, U.K.
Phone: +44 (0) 20 8 699 9696
Fax: +44 (0) 20 8 291 9678